Diminished disgruntlement

Having had a beautiful new Corian counter and sink installed in my kitchen two days ago, then realising the sink was off-centre, I decided that for once I wasn't going to let it go. As my friend pointed out, it's a once-in-a-lifetime purchase, it was custom-made and there is no reason to settle for second-best. So I called the store to explain the problem and they promised to call me the next day

Well, it looks as though Customer Service is going to come through for me. The store manager called me as promised, yesterday afternoon and said I should expect a phone call from the manufacturers / installers. That phone call came half an hour later. The representative said that a difference of two inches is unacceptable and that they would put things right for us. I have asked for them to send someone to look at the problem, and to explain how it can be resolved before they cart off our counter, and I should hear something on Monday.

The interesting thing is that since it is a solid surface counter, I'm told they can cut it and make seamless alterations. Imagine if this had been granite? The upside is that they are willing to put it right and the downside is that they will have to take it away so we will be without a counter or a sink for a couple of days sometime soon.

Further details as they develop....